Terms of Delivery

At Zeyderm (zeyderm.com), we work diligently to ensure that the dietary supplements and clinical care products you order reach you in the fastest, safest, and most secure way possible. All details regarding our delivery processes are provided below for your information:

1. Shipping Fees and Free Shipping Benefit

  • For all purchases of 2,500 TL or more made through our website, shipping costs are covered by Zeyderm, and shipping is completely free.
  • For orders under 2,500 TL, the shipping fee will be clearly indicated in your cart and on the checkout page during the ordering process and added to your invoice total.

2. Order Preparation and Shipping Processes

To ensure your orders are shipped as quickly as possible, our shipping schedule is as follows:

  • Weekdays (Monday–Friday): Orders placed by 3:00 PM are prepared the same day and handed over to the shipping carrier. Orders placed after 3:00 PM will be shipped the next business day.
  • Weekends and Public Holidays: Orders placed on Saturdays, Sundays, and public holidays will be processed and shipped on the first following business day (usually Monday).

3. Partnered Shipping Companies and Delivery Time

  • Your orders are shipped to your address with the assurance of Yurtiçi Kargo, one of Turkey’s leading shipping companies.
  • Once your order has been handed over to the shipping company, the delivery time typically ranges from 1 to 3 business days, depending on your city and the shipping branch’s workload. (In remote areas and outlying regions such as villages and small towns, this timeframe may be extended depending on the shipping company’s delivery schedule.)
  • Once your order is shipped, a “Shipping Tracking Link” will be sent via SMS to your registered phone number and to your email address. You can easily track the real-time status of your package using this link.

4. What Customers Should Keep in Mind Upon Delivery

Many of the products offered by Zeyderm (liquid supplements, serums in glass containers, etc.) are delicate and breakable. Therefore:

  • When the delivery person hands you the package, please inspect the outside of the package. If the package shows signs of moisture, crushing, tearing, or impact damage, do not accept the product under any circumstances.
  • In such a case, be sure to have the delivery person fill out a “Damage Report” and return the product to the delivery person.
  • After having the report prepared, please contact us at destek@zeyderm.com so that the issue can be resolved promptly or a new product can be shipped to you. Since shipping companies do not accept liability for damaged products accepted without a damage report, it becomes legally difficult for Zeyderm to compensate you for any resulting inconvenience.

5. Address Changes and Incorrect Addresses

  • If you notice an error in your shipping address after completing your order, you must promptly contact our customer service team at +90 (216) 640 02 01 or via email to request an address change before the product is shipped.
  • Address changes made after the product has been handed over to the shipping company may result in delivery delays due to the shipping companies’ internal procedures.
  • Shipping costs incurred for the second shipment of packages returned to Zeyderm due to an incorrect or incomplete address provided by the recipient or the recipient’s absence at the address may be charged to the recipient.

6. Support and Contact

You can contact us at any time with any questions, regarding delays, or for support related to shipping and delivery processes:

  • Email: info@zeyderm.com
  • Customer Service: +90 (216) 640 02 01

Last Updated: June 1, 2026