Distance Selling Agreement

1. PARTIES

1.1. SELLER:

  • Company Name: Zeyder Farma İlaç ve Kimya Sanayi Anonim Şirketi
  • Address: Deri OSB Mah., Alsancak St., No. 10, 34956 Orhanlı, Tuzla/Istanbul
  • Phone: +90 (216) 640 02 01
  • Email: info@zeyderm.com
  • MERSIS No.:

1.2. BUYER (CONSUMER):

The person who makes a purchase on the zeyderm.com website and whose billing and shipping addresses are specified on the order form. (Hereinafter referred to as the “Buyer” in this Agreement. The contact and address information provided by the Buyer when placing the order shall be deemed valid.)

2. SUBJECT MATTER OF THE AGREEMENT

The subject matter of this Agreement is the sale and delivery of the product(s) described below, with their specifications and sales price set forth herein, which the Buyer has ordered electronically from the zeyderm.com website owned by the Seller, and the determination of the parties’ rights and obligations in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

3. PRODUCT, PRICE, AND PAYMENT INFORMATION COVERED BY THE AGREEMENT

The type, category, quantity, brand/model, sales price, payment method, and delivery information for the products ordered electronically by the Buyer are as specified at the time the order was finalized and are included in the invoice/order summary sent to the Buyer’s email address.

(The Shopify system automatically appends a breakdown of the products in the Buyer’s cart, including the total amount with taxes and shipping, to the bottom of this agreement.)

4. GENERAL PROVISIONS

  • 4.1. The Buyer acknowledges that they have read and are aware of the preliminary information regarding the essential characteristics of the product subject to this contract, the sales price, the payment method, and delivery terms on the zeyderm.com website, and that they have provided the necessary confirmation electronically.
  • 4.2. The product subject to this contract shall be delivered to the address specified by the Buyer in the order form or to the person or entity at the indicated address, provided that the delivery does not exceed the statutory 30-day period.
  • 4.3. Even if the Buyer is not present at the address at the time of delivery, the Seller shall be deemed to have fully and completely fulfilled its obligation. Therefore, any damages resulting from the Buyer’s delayed receipt of the product, as well as any expenses arising from the product remaining with the shipping company and/or the shipment being returned to the Seller, shall be the responsibility of the Buyer.
  • 4.4. The Buyer shall inspect the product subject to this contract prior to acceptance; the Buyer shall not accept from the shipping company any product that is damaged or defective, such as one that is dented, broken, or has torn packaging. The product shall be deemed to be undamaged and in good condition upon acceptance. The obligation to carefully safeguard the product after delivery rests with the Buyer.

5. RIGHT OF WITHDRAWAL

  • 5.1. The Buyer may return the goods by exercising the right of withdrawal within 14 (fourteen) days from the date of receipt, without incurring any legal or criminal liability and without providing any justification.
  • 5.2. To exercise the right of withdrawal, the Buyer must provide written notice to the Seller via the contact channels specified above (email or phone) within this 14-day period, and the product must be unopened and unused in accordance with the provisions regarding “Products for Which the Right of Withdrawal Cannot Be Exercised.”
  • 5.3. If the right of withdrawal is exercised, the shipping cost for returning the product to the Seller is the Seller’s responsibility, provided that the Seller’s contracted shipping company is used.

6. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Regulation on Distance Contracts, the Buyer may not exercise the right of withdrawal in the following cases:

HYGIENE AND HEALTH EXCEPTION (Cosmetics and Dietary Supplements)

The right of withdrawal cannot be exercised for products whose protective elements—such as packaging, tape, seals, or wrappers—have been opened after delivery, or for products that are not suitable for return for health and hygiene reasons.

In this context, for dietary supplements, vitamins, serums, creams, toners, and all types of skin and hair care products sold by Zeyderm, returns will under no circumstances be accepted if the protective packaging, seal, or cap has been opened, torn, or tampered with by the Buyer, in accordance with regulations designed to protect hygiene and consumer health.

7. RESOLUTION OF DISPUTES

In the event of any dispute arising from the implementation of this Distance Sales Agreement, the Consumer Arbitration Boards and Consumer Courts located in the place where the Buyer purchased the goods or services or where the Buyer resides shall have jurisdiction, up to the amount specified by the Ministry of Trade.

8. ENFORCEMENT

The Buyer is deemed to have accepted all terms of this Agreement upon making payment for the order placed through the Site. The Seller is obligated to ensure, through technical integration, that the Buyer has read and accepted this Agreement on the Site prior to the order being processed.

Last Updated: June 1, 2026