Cancellation and Refund Policy

Your satisfaction at every stage of your shopping experience on Zeyderm (zeyderm.com) is very important to us. The processes for canceling, returning, and exchanging your orders are conducted in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, under the terms outlined below.

1. Order Cancellation Procedure

  • After placing your order, you can cancel it in full or in part before your items have been handed over to the shipping company.
  • To cancel your order, please send an email to info@zeyderm.com with your order number or contact our customer service at +90 (216) 640 02 01 without delay.
  • Once a cancellation request for an unshipped order is approved, the full amount you paid will be refunded to your credit card or bank account within 24–48 hours, with no deductions, and your bank will be notified accordingly.

2. Return and Right of Withdrawal Period

  • Under the Consumer Protection Law, you have the right to return (withdraw from the purchase) the products you have purchased within 14 (fourteen) days from the date of delivery, without providing any reason and without paying any penalty.
  • To initiate the return process, you must provide us with written notice within this 14-day period, and the products must comply with the “Return Conditions” and the “Health/Hygiene Exception” outlined below; this is a legal requirement.

3. Non-Returnable Products

Pursuant to Article 15(c) of the Regulation on Distance Contracts, “the consumer may not exercise the right of withdrawal for goods whose protective elements—such as packaging, tape, seals, or wrappers—have been opened after delivery, or for products whose return is not appropriate for health and hygiene reasons.”

Special Rules for Zeyderm Product Groups:

  • The food supplements, vitamins, herbal supplements, skin/hair care serums, creams, and toners sold on our website are products directly related to human health and personal hygiene.
  • If the outer packaging, box, safety seal, cap, protective plastic wrap, or seal strip of these products has been opened, torn, damaged, or if the product has been tested or used, returns or exchanges will not be accepted under any circumstances due to hygiene and public health regulations.
  • Products intended for return must have unopened boxes, intact protective seals, be unused, and retain their resale value.

4. Return Process and Shipping Policies

  • If the product you wish to return meets the conditions, you must deliver it to our contracted shipping carrier, Yurtiçi Kargo, using the Return Shipping Code you receive from our customer service team.
  • For returns shipped via our contracted carrier using the return code provided to you, the shipping cost is covered by Zeyderm. Shipping costs for returns sent via a different carrier or without a return code are the responsibility of the recipient (customer), and cash-on-delivery shipments will not be accepted.
  • The original invoice/delivery note sent with the product (along with any accessories, brochures, and gift items, if applicable) must be included in the package in their entirety.

5. Damaged and Defective Products

  • Be sure to inspect the package upon delivery. If the package shows any damage—such as crushing, tearing, or water damage—have the delivery agent prepare a “Damage Report” and do not accept the product. Replacements or refunds for damaged products documented in a report will be processed promptly.
  • If the product inside is defective, past its expiration date, or incorrect despite the packaging being intact, please contact us within 2 days of the delivery date, providing visual evidence. After the necessary investigation, the correct product will be shipped to your address free of charge.

6. Refunds and Processing Time

  • Once the products you return arrive at our center, they are inspected by our expert team for hygiene and resaleability.
  • The amount for approved returns will be refunded in full to the credit card or bank account used for the purchase within 14 (fourteen) business days from the date of approval.
  • The time it takes for the refund to appear on your card may vary depending on your bank’s internal processes (typically 1–3 business days). Refunds for purchases made in installments may be credited to your card in installments, in accordance with bank procedures.

Contact Information:
Please contact us with any questions regarding cancellation and refund procedures:

Email: info@zeyderm.com
Phone: +90 (216) 640 02 01

Last Updated: June 1, 2026